Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.ulvixa.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
Certain items are not eligible for return, including personalized products, digital downloads, and items marked as final sale. We reserve the right to refuse returns that do not meet our eligibility criteria.
Refund Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (615) 276-1877. Provide your order number and reason for return. We will provide instructions for returning the item to our address at 3817 Northwest Walnut Court, Nashville, Tennessee 37281, United States.
Refund Method and Timing
Refunds will be issued to the original payment method once we receive and inspect the returned item. Processing may take 5-10 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for defective or damaged items. Contact us at [email protected] to arrange an exchange. You must return the original item before we ship the replacement.
Customer Responsibilities
You are responsible for ensuring returned items are securely packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping. Retain your return shipping receipt for tracking purposes.
Contact Information
For questions about this policy or to initiate a return, contact us at [email protected], +1 (615) 276-1877, or 3817 Northwest Walnut Court, Nashville, Tennessee 37281, United States.
Policy Updates
We may update this policy periodically. The current version will always be available on https://www.ulvixa.store. Continued use of our services constitutes acceptance of any changes.